1. The hotel staff is friendly and…………….. A. unhelpful B. courteous C. discourteous D. impolite 2. We are proud our …………… staff, who are always friendly and efficient. A. well-done B. well-appointed C. well-behaved D. well-trained 3. EMS stand for ……………………… A. Electronic Mail Service B. Express Mail Service C. Economic Mail Service D. Environment management Service 4. If someone want to send a document and does not want to lose its…..., facsimile service will help you. A. beginning B. last C. original D. recent 5. People can buy daily  …………. in many local post office in early morning. A. newspapers B. books C. postcards D. letters 6. All post offices in Viet Nam are equipped with advanced …………………. A. knowledge B. machines C. science D. technology 7. Fax transmission has now become a cheap and …….. way to transmit texts and graphics over distance. A. inconvenient B. convenient C. uncomfortable D. comfortable 8. If you ….. to your favorite newspapers and magazines, they will be delivered to your house early in the morning. A. buy B. book C. pay D. subscribe 9. Post offices offer a special mail service which is called …………….. A. ESM B. EMS C. SEM D. MES 10 Your EMS mail will be ……………….. in the shortest possible time. A. provided B. delivered C. taken D. caught Thêm giải thích nữa ạ